General care

  • Cleaning frequency.

    Weekly cleaning is recommended for indoor and outdoor products installed in transitional areas. For fully exposed outdoor products, daily cleaning is recommended.

  • Cleaning products

    Use only the products indicated for each type of material. Never use abrasive products such as solvents, alcohol, chlorine, thinner, petroleum derivatives, ammonia, acids, or bleach.

  • Attention to pets

    Your urine and scratches can damage both the frame and upholstery, leading to stains, pitting, and irreversible discoloration.

  • Don't drag the furniture.

    If necessary, empty them completely and remove them through the base or into a well near the base.

  • Use the seats correctly

    Avoid standing on chair seats and using chair crossbars as footrests.

  • Do not expose to the elements

    Do not leave them in humid places and do not expose them to the elements; Protect them from sunlight, intense light or excessive heat sources, as these cause color changes and accelerate wear.

  • Be careful with surfaces

    Avoid spilling liquids, food or any type of chemical product on the furniture, to avoid altering the characteristics of the fabric or finish and to avoid permanent stains.

  • Protect unused furniture

    It is recommended to store products, especially those from outdoor areas, properly clean and dry in a covered and ventilated place or use protective covers to extend their useful life.

Frequently Asked Questions

  • What is the product warranty period?

    JADERALMEIDA® products come with a 1-year warranty across the Living, Lighting, and Little Wishes portfolios, comprising 3 months of legal warranty and 9 months of contractual warranty. This coverage applies exclusively to manufacturing defects (product or service flaws) identified within this period. For the In&Out portfolio, the warranty varies according to the specific components of each product, as indicated in a specific table, ranging from 1 to 5 years. For more information or clarification of doubts, please contact our customer service channel or visit the nearest showroom.

  • What items or services are covered by the warranty?

    The warranty fully covers any manufacturing defects, ensuring the quality and expected performance of our products. However, it does not cover natural wear and tear resulting from use, damage caused by misuse, or unauthorized alterations made by third parties.

  • What should I do if the defect is not covered by the warranty?

    We're available to assist you with this matter. However, because we work with natural raw materials and complex processes, we need to analyze each case individually. Therefore, we ask that you contact the store where you purchased the product directly for more accurate service.

  • Is it necessary to disassemble the furniture to send it for repair?

    Certain furniture must be shipped disassembled to prevent damage during transit. We recommend consulting the showroom for specific instructions regarding your product.

Care by type of material

  • Wood and Veneers

    Wood and Veneers

  • Paintings

    Paintings

  • Straws and Wefts

    Straws and Wefts

  • Coatings and Stones

    Coatings and Stones

  • Metal

    Metal

  • Fabrics

    Fabrics

  • Leathers

    Leathers

  • Strings

    Strings

  • Cork

    Cork

  • Acrylics

    Acrylics

  • Glass

    Glass

  • Fusing Glass

    Fusing Glass

  • Upholstery

    Upholstery

Special care

  • Special Care Outdoor Line - Marbles

  • Special Care Outdoor Line - Wood

All Care

All Care

Contact us to clarify any questions about care and maintenance or to request our specialized All Care services. We are prepared to guide and schedule visits for efficient and professional care. Count on us to take care of what is important to you.

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